Neural Keen - Programming for Beginners | Learn Coding from Scratch

Introduction and Scope

Neural-Keen operates as an educational platform dedicated to programming education for beginners in Taiwan. We take your privacy seriously and want you to understand exactly how we collect, use, and protect your personal information when you interact with our website and services.

This privacy policy applies to all users of neural-keen.com and covers our collection practices, data usage, storage procedures, and your rights regarding personal information. By using our website or enrolling in our programs, you acknowledge that you've read and understood this policy.

We comply with Taiwan's Personal Data Protection Act and international privacy standards to ensure your information receives the highest level of protection.

Information We Collect

Personal Information You Provide:

Contact details including name, email address, and phone number when you register for programs
Educational background and programming experience level during enrollment
Payment information processed through secure third-party payment processors
Communication preferences and feedback you provide through surveys or contact forms
Learning progress and assignment submissions within our educational platform

Automatically Collected Information:

Website usage data including pages visited, time spent, and navigation patterns
Technical information such as IP address, browser type, and device characteristics
Cookies and similar tracking technologies to enhance your browsing experience
Learning analytics to help improve our educational content and delivery methods

Information from Third Parties

We may receive information from educational partners, payment processors, or social media platforms if you choose to connect your accounts. This helps us provide a more personalized learning experience while maintaining strict data protection standards.

How We Use Your Information

Your personal information helps us deliver quality programming education and maintain our learning community. Here's specifically how we use different types of data:

Educational Services

Creating and managing your learning account and tracking your educational progress
Providing personalized learning recommendations based on your skill level and interests
Facilitating communication between students and instructors during live webinars
Issuing certificates and maintaining records of completed coursework

Communication and Support

Sending important updates about your enrolled programs and schedule changes
Responding to your questions and providing technical support when needed
Sharing educational resources and programming tips that match your learning interests
Notifying you about new courses or features that align with your educational goals

Platform Improvement

Analyzing learning patterns to enhance our curriculum and teaching methods
Testing new features and educational tools to improve the user experience
Ensuring website security and preventing unauthorized access or fraud
Conducting research to develop better programming education techniques

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we may share information in specific circumstances to provide our educational services or comply with legal requirements.

Educational Partners and Service Providers

We work with trusted third-party services to deliver our programming education platform. These partners may access your information solely to perform services on our behalf, including payment processing, email delivery, hosting services, and educational content delivery. All partners are bound by strict confidentiality agreements.

Legal Requirements and Safety

We may disclose your information when required by Taiwan law, legal process, or government requests. We also reserve the right to share information if necessary to protect the safety of our students, prevent fraud, or defend our legal rights.

Business Transactions

If Neural-Keen undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. You'll be notified of any such change and given choices about your information.

Data Security and Protection

Protecting your personal information is fundamental to how we operate. We've implemented multiple layers of security to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Encryption and Secure Transmission

All data transmitted between your device and our servers uses SSL/TLS encryption. Payment information is processed through PCI-compliant systems that meet international security standards.

Access Controls and Authentication

We use multi-factor authentication and role-based access controls to ensure only authorized personnel can access personal information. Regular security audits verify these protections remain effective.

Data Backup and Recovery

Your information is regularly backed up to secure, encrypted storage systems. We maintain comprehensive disaster recovery procedures to protect against data loss.

Employee Training and Policies

All team members receive privacy training and must follow strict data handling procedures. We conduct regular security awareness training to maintain high protection standards.

Security Incident Response

Despite our security measures, no system is completely immune to threats. If a security incident affects your personal information, we'll notify you promptly and take immediate steps to minimize any potential impact.

Your Privacy Rights and Choices

You have significant control over your personal information and how we use it. Understanding these rights helps you make informed decisions about your privacy with Neural-Keen.

Access and Portability

You can request a copy of all personal information we have about you. We'll provide this data in a structured, commonly used format within 30 days of your request.

Correction and Updates

If your personal information is inaccurate or incomplete, you can request corrections. You can update most information directly through your account settings or by contacting our support team.

Deletion and Erasure

You can request deletion of your personal information, subject to certain legal and operational limitations. We'll explain any restrictions and delete all possible data within 30 days.

Processing Restrictions

You can request that we limit how we process your information while maintaining your account. This might affect some features of our educational platform.

Communication Preferences

You control what communications you receive from us. Unsubscribe from marketing emails anytime, though we'll still send important account and educational updates.

Objection to Processing

You can object to certain uses of your information, particularly for marketing purposes. We'll honor these requests unless we have compelling legitimate grounds for processing.

Exercising Your Rights

To exercise any of these rights, contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and may need to verify your identity before proceeding. There's no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our educational services, comply with legal obligations, or resolve disputes. Different types of information have different retention periods based on their purpose and legal requirements.

Data Retention Schedule

Active Account

Personal and educational data maintained while your account remains active and you're engaged with our programs

3 Years

Educational records, certificates, and learning progress after program completion for transcript and verification purposes

2 Years

Communication records, support tickets, and feedback after account closure for service improvement

7 Years

Financial records and payment information as required by Taiwan accounting and tax regulations

30 Days

Marketing data and non-essential information after you unsubscribe or request deletion

When we delete your information, we remove it from our active systems and ensure it cannot be recovered. Some information may remain in backup systems for up to 90 additional days before complete removal. We may retain anonymized, aggregated data indefinitely for research and improvement purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your learning experience and provide personalized service. Understanding how these technologies work helps you make informed choices about your privacy preferences.

Types of Cookies We Use

Essential Cookies: Required for website functionality, account authentication, and security. These cannot be disabled without affecting site performance.
Performance Cookies: Help us understand how you use our website by collecting anonymous usage statistics and identifying areas for improvement.
Functional Cookies: Remember your preferences, language settings, and customization choices to provide a more personalized experience.
Marketing Cookies: Track your interests and browsing behavior to deliver relevant educational content and course recommendations.

Managing Cookie Preferences

You can control cookies through your browser settings, though disabling certain cookies may limit website functionality. We also provide cookie preference settings in your account dashboard where you can adjust tracking permissions while maintaining essential site features.

International Data Transfers

Neural-Keen primarily operates within Taiwan, but we may transfer your personal information to service providers or partners located in other countries to deliver our educational services effectively.

When we transfer data internationally, we ensure appropriate safeguards protect your information through standard contractual clauses, adequacy decisions, or certification programs. We limit international transfers to what's necessary for service delivery and maintain the same high privacy standards regardless of data location.

You have the right to obtain details about these transfers and request copies of the safeguards we use to protect your information during international processing.

Children's Privacy Protection

Neural-Keen's programming courses are designed for learners aged 16 and older. We don't knowingly collect personal information from children under 16 without verified parental consent.

If we discover that we've collected information from a child under 16 without proper consent, we'll immediately delete that information and terminate the associated account. Parents who believe their child has provided information to us should contact us immediately for assistance.

For users aged 16-18, we may require parental notification or consent for certain features, particularly those involving communication with other students or public sharing of educational work.

Changes to This Privacy Policy

We may update this privacy policy occasionally to reflect changes in our practices, technology, legal requirements, or service offerings. When we make significant changes, we'll notify you through email, website announcements, or account notifications.

Minor updates, such as clarifications or formatting changes, will be posted directly to this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

If changes significantly affect your rights or how we use your information, we'll provide at least 30 days' notice before the changes take effect, giving you time to review and adjust your preferences if needed.